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Q If the condensate pump does not discharge water after proper installation and powering on, what happened?
A It may have an airlock.
1. The pump system will automatically clear the airlock by cycling on and off for about 5-10 minutes without manual intervention until
normal water discharge resumes.
2. Alternatively, turn off the power, disconnect the discharge hose to release the air, then reattach the hose and re-power the pump.
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Q How do I clean the probes on the pump?
A To clean the probes on the pump, first turn off the pump and disconnect it from the power source. Then, use a clean cloth to gently wipe the surface of the probes, ensuring that all sediment and debris are removed. After cleaning, reconnect the power source and test the pump to see if it is working properly.
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Q What should I do if the pump fails to activate or operate?(Green light is on, blue and red lights are off)
A When the pump fails to activate or operate, first check if there is any sediment on the probes. If the green light is on while the blue and red lights are off, it indicates that the probes need to be cleaned. Use a cleaning cloth to remove any debris from the probes. If the problem persists after cleaning, it may be due to a motor or printed circuit board (PCBA) failure, in which case the pump needs to be replaced.
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Q If the pump fails to start or operate, and the green, blue, and red lights are all off, how should I resolve the issue?
A First, check if the pump is properly plugged in and connected to a power source. If the power is normal, try replacing the power adapter. If the problem persists, it may be a PCBA fault, and it is recommended to replace the pump.
